FJW
FJW

Client Portal

Shipping & Delivery

How FJW ships completed work back to your store.

Carriers

All outbound shipments are sent via FedEx or UPS with signature required. Carrier selection is based on destination and declared value. Overnight and 2-day options are available — contact Ryan to request expedited shipping.

Insurance

All shipments are insured for full replacement value. FJW will confirm the insured value with you before shipping. Do not refuse or redirect a package without contacting FJW first — doing so may void the insurance claim.

Tracking

Tracking numbers are emailed to you as soon as a package ships. If you have not received a tracking number within 24 hours of your expected ship date, contact Ryan directly.

Receiving

  • —Inspect all packages immediately upon receipt. Document any damage before signing.
  • —Report any discrepancies or damage to FJW within 24 hours of delivery.
  • —Retain all original packaging until any claims are resolved.

Shipping Costs

Outbound shipping and insurance costs are billed to the client and added to the final invoice. Shipping costs are confirmed before the package ships.